Cookies Policy
DFP Plates — Cookies Policy
Effective date: 31/10/2025

  1. Introduction
    We use cookies and similar tracking technologies on www.dfpplates.co.uk (the “Site”) to provide and improve our services, make the Site easier to use, and deliver relevant content and advertising. This policy explains what cookies are, how we use them, and how you can manage them.

  2. What is a cookie?
    A cookie is a small text file placed on your device by a website when you visit. Cookies help the Site remember your preferences and distinguish you from other users.

  3. Types of cookies we use

  • Strictly necessary cookies (required): These are essential for the Site to function (for example: shopping cart, security, form submission). They cannot be turned off in our systems.

  • Performance & analytics cookies: These collect anonymous information about how visitors use the Site (pages visited, time on site) to help us improve performance. Example: Google Analytics.

  • Functional / preference cookies: Remember choices you make (language, region, saved items) so the Site can provide enhanced features.

  • Marketing & advertising cookies: Used to deliver adverts that are relevant to you and measure effectiveness. These may be set by third parties (e.g., ad networks) and may track your browsing across other websites.

  1. Example cookie table

  • Name: PHPSESSID / Purpose: Session management / Type: Strictly necessary / Expires: Session

  • Name: _ga (Google Analytics) / Purpose: Visitor analytics / Type: Performance / Expires: 2 years

  • Name: _gid (Google Analytics) / Purpose: Visitor analytics / Type: Performance / Expires: 24 hours

  • Name: cookie_consent / Purpose: Store cookie preferences / Type: Functional / Expires: 12 months

  • Name: marketing_cookie / Purpose: Personalised ads / Type: Marketing / Expires: 6 months

  1. Third-party cookies
    We may allow third parties (analytics providers, payment processors, social networks, advertising partners such as Klarna/Clearpay/Apple Pay partners) to set cookies on our Site. These third parties have their own cookie and privacy policies; we do not control their cookies.

  2. How to control and delete cookies
    You can change or withdraw your consent at any time via our cookie banner or by changing your browser settings. Most browsers allow you to block or delete cookies through settings or preferences. If you choose to block some cookies, parts of the Site may not function correctly.

Guidance for common browsers:

  • Chrome: Settings → Privacy and Security → Cookies and other site data

  • Edge: Settings → Cookies and site permissions

  • Safari: Preferences → Privacy → Manage Website Data

You can also opt out of certain third-party advertising cookies using vendor tools such as the Network Advertising Initiative or similar platforms, where available.

  1. Policy changes
    We may update this Cookies Policy from time to time. The effective date at the top will show when it was last updated.

  2. Contact us
    If you have questions about this policy, contact:
    DFP Plates (Drum Fast Fit & Performance)
    Unit 2-6 Drum Industrial Estate, Chester-le-Street, United Kingdom
    Phone: 0191 410 0222
    Email: tulipttc@hotmail.com

Privacy Policy
DFP Plates — Privacy Policy
Effective date: 31/10/2025

  1. Introduction
    DFP Plates (part of Drum Fast Fit & Performance) is committed to protecting your privacy. This policy explains how we collect, use, store and share personal data when you visit our website, place an order, or otherwise interact with us.

  2. Data controller and contact details
    DFP Plates (Drum Fast Fit & Performance)
    Unit 2-6 Drum Industrial Estate, Chester-le-Street, United Kingdom
    Phone: 0191 410 0222
    Email: tulipttc@hotmail.com

  3. Personal data we collect
    We may collect and process the following personal data depending on your interaction with us:

  • Identity data: name, title.

  • Contact data: billing and delivery addresses, email address, telephone numbers.

  • Order data: order history, product selections, payment method (last four digits for reference), invoices.

  • Verification data: documents you upload (e.g., V5 logbook) to verify ownership.

  • Payment data: payment card or third-party payment provider tokens (we do not store full card details; payment is processed by accredited providers).

  • Technical data: IP address, browser type/version, device identifiers, pages visited, referring site, time stamps (collected via cookies and server logs).

  • Communications data: correspondence with us (email, contact form messages, phone call records where necessary for service and support).

  1. How we collect data
    We collect data directly from you when you:

  • place an order;

  • create an account;

  • contact us via forms, email or telephone;

  • upload documents (e.g., V5);

  • use the Site (automatically via cookies and analytics).

  1. Legal bases for processing (UK GDPR)
    We rely on several legal bases to process personal data:

  • Contract: to fulfil orders and provide the services you request.

  • Legitimate interests: for fraud prevention, to operate and secure our business, improve our services, and direct marketing where appropriate. We balance our interests with your rights.

  • Consent: where required (for marketing communications or certain cookies). You can withdraw consent at any time.

  • Legal obligation: where required by law (e.g., for accounting, tax or regulatory obligations).

  1. Purposes of processing and retention periods
    We process personal data for the following purposes:

  • Order fulfilment & delivery: retain order records for as long as necessary for warranty, returns and accounting (usually 6–7 years for accounting and tax records).

  • Verification (V5): copies of documents kept only as needed to verify entitlement to a plate; retained for a limited period (e.g., up to 12 months) unless longer retention is required by law.

  • Customer service & communication: until you ask us to delete the data or it is no longer necessary.

  • Marketing: where you have consented, until you withdraw consent.

  • Analytics & improvements: aggregated or pseudonymised data stored for up to 24 months typically.

  1. Who we share data with
    We may share personal data with:

  • Service providers and processors: payment providers, delivery couriers, hosting providers, analytics providers. These processors act under contract and only on our instructions.

  • Legal and regulatory bodies: when required by law, court order, or to respond to lawful requests.

  • Third parties for fraud prevention and credit checks where necessary (and only where legally permitted).

  1. International transfers
    Some processors we use may transfer data outside the UK. Where this occurs we will ensure appropriate safeguards (e.g., adequacy decisions or standard contractual clauses) are in place to protect your data.

  2. Security
    We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or unlawful processing. While we use secure measures, no system is completely secure — if a breach occurs we will follow reporting obligations under applicable law.

  3. Your rights
    Under data protection law you have rights including:

  • Access: request a copy of the personal data we hold about you.

  • Rectification: correct inaccurate or incomplete data.

  • Erasure: request deletion of your personal data (subject to legal or contractual reasons to retain it).

  • Restriction: ask us to restrict processing in certain circumstances.

  • Portability: receive certain data in a structured, commonly used format.

  • Object: object to processing based on legitimate interests or for direct marketing.

  • Withdraw consent: where processing is based on consent, withdraw it at any time.
    To exercise any of these rights, contact us at tulipttc@hotmail.com. We will respond within the statutory timeframes (usually one month).

  1. Marketing communications
    If you consent to receive marketing, you can opt out at any time by clicking the unsubscribe link in emails or contacting us. We will not sell your personal data.

  2. Children
    Our Site and services are not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, contact us to request removal.

  3. Complaints
    If you are unhappy with how we handle your personal data you can complain to us using the contact details above. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

  4. Changes to this policy
    We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated. Significant changes will be communicated as appropriate.

  5. Contact us
    DFP Plates (Drum Fast Fit & Performance)
    Unit 2-6 Drum Industrial Estate, Chester-le-Street, United Kingdom
    Phone: 0191 410 0222
    Email: tulipttc@hotmail.com